We have a customer claiming that a withdrawal from one of her checking accounts was forged. The person used a withdrawal slip to withdraw $100 from her account. The transaction happened 4/1/21 and she notified us on 7/27/21. Since this is past the 60 day notification timeframe are we required to make her whole with the transaction? We attempted to look at our security footage, but it doesn't go back that far.

What does your depositor's agreement say about the time frame for reporting non-Regulation E errors?

How often does this customer get statements on the savings account, and when was the statement provided that shows the April 1 transaction?

I am double checking on this, but I believe it's actually 30 days from statement date instead of 60.

It is a checking account, so they are receiving monthly statements.

You would have to modify the UCC provisions that govern this by agreement through your depositor's agreement, that is why it is very important to know exactly what it says. You can shorten the period but it has to be deemed reasonable.