After a dispute case is closed an accountholder contacts us and states a merchant credit was received. The accountholder request that we remove our credit. Since at accountholder request, is it ok for us to remove the credit issued? (If procedures are in place to document accountholder request.)

1026.13 states, "However, if a consumer receives more than one credit to correct the same billing error, §1026.13 does not prevent a creditor from reversing amounts it has previously credited to correct that error, provided that the total amount of the remaining credits is equal to or more than the amount of the error and that the consumer does not incur any fees or other charges as a result of the timing of the creditor's reversal."

That's 13(c)(2)-2 FWIW.

https://www.bankersonline.com/regulations/12-1026-013