I'm reviewing a dispute that was denied involving Paypal transactions. Here is some of the investigators notes:
As the cardholder did establish a relationship with Paypal and enter card data into the App, these transactions are the responsibility of Paypal.
Cardholder must resolve this dispute directly with Paypal. Cardholder may want to research Terms of Use and/or contact information on the Paypal website or app. This dispute is being denied.
This isn't an adequate reason to deny the dispute is it? Even if they entered their debit card into their Paypal account, if an unauthorized transaction takes place in that account, isn't the bank on the hook because of Reg E?