We have a business customer who has sent in a list of employees that they want HSA accounts opened for. They provided us with all of their employees information so we can open the accounts and will get all documents signed for us. However, two of the employees came back with a TIN mismatch. We did receive copies of their social security cards, which match what we entered when doing the TIN matching. They still came back as a TIN mismatch. I asked our CSR to get tax documents for us so we can see exactly how they file taxes with the IRS, however, the supervisor to the CSR and our training officer informed the CSR yesterday (when I was out of the office) they don't believe we should ask for any more documents because they don't want it looking like we are "picking" on these two customers. Both of these customers have Permanent Resident Cards from another country.
I say we aren't "picking" on these two customers. The reason we do the TIN matching is so we don't receive a B notice and get fined $250 for each mismatch and to verify the customer is who they say they are. I do have a call in to my supervisor to see how she wants to proceed, I just thought I would see what some of you would do in this situation. Am I correct in wanting to ask for tax documents or should I ask for something different?
Keep in mind, we having been dealing directly with the employer of these two people and not the people themselves.