Do you check the ATM box on Item 24 for any transaction that happened at an ATM? For example, customer withdrawals $1,000 at an ATM and then $9,500 from the branch. We have a conductor and we put that he did an $11,500 withdrawal. My thought on the ATM box through Item 24 was for when a customer made cash deposits through an ATM, and you didn't have conductor information. Any help is greatly appreciated.

We mark ATM if the customer conducts any transactions whether it be cash in/cash out if it was conducted at an ATM.

Thank you!

Also - we have signature cards that state cards numbers of each party if there is a two parties on the account to determine to conductors. If you aren't sure of the conductor - you could probably read FinCen's guidance on transactions if the conductor is unknown.

You check the "ATM" box in item 24 if any part of the reported transaction(s) was conducted at an ATM, regardless of whether you know who made the ATM transaction, according to the instructions for electronic filing of a CTR.