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#2262673 - 11/18/21 07:05 PM Changes to payroll direct deposit
Likes to Comply Offline
Diamond Poster
Joined: Nov 2008
Posts: 1,074
In the mountains
Is it ok to accept an email or telephone call from an employee that they want to change the account they have their payroll deposited into in order to make those changes or is it required that they complete a new direct deposit agreement form?
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Human Resources
#2262676 - 11/18/21 07:44 PM Re: Changes to payroll direct deposit Likes to Comply
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,659
Pulling people out of the ditc...
we would not make that change without something in writing. too much fraud via email and phone these days.
Providing alternative truths since the invention of time

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#2262693 - 11/19/21 12:07 AM Re: Changes to payroll direct deposit Likes to Comply
rainman Offline
Power Poster
Joined: Nov 2004
Posts: 3,135
What Happy said. I dealt with a situation where an HR employee got an email they thought was from the employee's home email asking to change direct deposit. The employee was out that day so it kind of made sense and the HR person forgot to follow up with the employee in person before the next payday . . . when the employee said "where is my direct deposit?"
Nobody's perfect, not even a perfect stranger.

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#2263684 - 12/15/21 08:53 PM Re: Changes to payroll direct deposit Likes to Comply
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 40,036
Cape Cod
It might be tempting to treat an employee's email or phone request differently because, well, they're an employee. But, It's too easy to "spoof" Caller ID and sending email addresses, and in a big bank with lots of branches, you may not know your employees all that well. So, for the reasons listed above, it's smarter to apply the same security measures you use when the request is from "just a customer." Your employee may be slightly inconvenienced (nowhere near as inconvenienced as they would be if the email or call turns out to be a scam), but they should be glad for the security measure.
John S. Burnett
Fighting for Compliance since 1976
Bankers' Threads User #8

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