Referencing the above Mass Statute, a request from a Mass Agency not law enforcement, conflicts (or is not clear) in the law and the FI's requirements relative to GLBA. The agency would have access to "review only" the records. If, however, this same agency asks for a tremendous amount of information documented on paper (40 hours of FTE work to compile). Am I correct in saying they are able to come "view" the records, however cannot take the records without a subpoena?

Which State agency? What does the law say they have access to in their ordinary course of business?

The Right to Financial Privacy Act only covers Federal government agencies.