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#2265784 - 02/03/22 08:43 PM Unauthorized Transactions
Comply Central Offline
Member
Joined: Aug 2018
Posts: 69
If a customer is disputing some unauthorized debit card charges that they validated with our fraud management monitoring service, are we obligated to reimburse them? The charges do appear to be fraudulent, but there are no chargeback rights since he validated them in the text that was sent from the monitoring service. He says he didn't respond to the text, but the monitoring service provided record of such.
Last edited by Comply Central; 02/03/22 08:45 PM.
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Deposits and Payments
#2265786 - 02/03/22 08:55 PM Re: Unauthorized Transactions Comply Central
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 79,352
Galveston, TX
No - any action or inactions taken through such a service does not modify any rights or responsibilities under Regulation E.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2265792 - 02/03/22 09:25 PM Re: Unauthorized Transactions rlcarey
Comply Central Offline
Member
Joined: Aug 2018
Posts: 69
Thank you for your help.

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