If a customer is disputing some unauthorized debit card charges that they validated with our fraud management monitoring service, are we obligated to reimburse them? The charges do appear to be fraudulent, but there are no chargeback rights since he validated them in the text that was sent from the monitoring service. He says he didn't respond to the text, but the monitoring service provided record of such.
Last edited by Comply Central; 02/03/22 08:45 PM.