Skip to content
BOL Conferences
Thread Options
#2265784 - 02/03/22 08:43 PM Unauthorized Transactions
Comply Central Offline
Member
Joined: Aug 2018
Posts: 92
If a customer is disputing some unauthorized debit card charges that they validated with our fraud management monitoring service, are we obligated to reimburse them? The charges do appear to be fraudulent, but there are no chargeback rights since he validated them in the text that was sent from the monitoring service. He says he didn't respond to the text, but the monitoring service provided record of such.
Last edited by Comply Central; 02/03/22 08:45 PM.
Return to Top
Deposits and Payments
#2265786 - 02/03/22 08:55 PM Re: Unauthorized Transactions Comply Central
rlcarey Online
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,219
Galveston, TX
No - any action or inactions taken through such a service does not modify any rights or responsibilities under Regulation E.
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

Return to Top
#2265792 - 02/03/22 09:25 PM Re: Unauthorized Transactions rlcarey
Comply Central Offline
Member
Joined: Aug 2018
Posts: 92
Thank you for your help.

Return to Top

Moderator:  John Burnett