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#2267257 - 03/07/22 08:58 PM Do you send an EFT Error Resolution Letter
Likes to Comply Offline
Diamond Poster
Joined: Nov 2008
Posts: 1,060
In the mountains
When a consumer reports a dispute and in interviewing the customer it becomes evident that this is not an EFT "error" because while the consumer unfortunately was a victim of a scam, they did in fact authorize the payment themselves, is this triggering the "no error" EFT letter to the consumer or can we verbally tell them that since the transaction was authorized there is nothing we can do?
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Operations Compliance
#2267267 - 03/07/22 09:33 PM Re: Do you send an EFT Error Resolution Letter Likes to Comply
rlcarey Online
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rlcarey
Joined: Jul 2001
Posts: 79,637
Galveston, TX
The customer reports a dispute - that triggers coverage under Regulation E error dispute rules. The interview with the customer is nothing but a part of the investigation.
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