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#2267599 - 03/14/22 03:56 PM High Risk Customer List Question
Curious in Kansas Offline
Member
Joined: Oct 2015
Posts: 71
We have gas stations on our High Risk Customer List. Some of these gas stations that we have we are very familiar with the business and don't feel that they're necessarily high risk, but have them listed because of the business type they are. Are we required to have all gas stations on our High Risk Customer List or can we remove the ones that we are comfortable with, document our reasoning, and move on?

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#2267601 - 03/14/22 04:18 PM Re: High Risk Customer List Question Curious in Kansas
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 80,325
Galveston, TX
Why would a gas station be a high risk? Customer type might be a factor in your determination of risk, but it is not the only factor.
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#2267617 - 03/14/22 07:10 PM Re: High Risk Customer List Question rlcarey
Curious in Kansas Offline
Member
Joined: Oct 2015
Posts: 71
Being that they're cash intensive. Are there customers that are "required" to be on the High Risk Customer Listing? ie. attorneys, car dealerships, etc.

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#2267618 - 03/14/22 07:14 PM Re: High Risk Customer List Question Curious in Kansas
BrianC Offline
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BrianC
Joined: Nov 2004
Posts: 6,427
Illinois
No one is required to be on a high-risk list. Your risk rating methodology should be tailored to your institution's risk profile (geography, products, services, customers, transaction volume, etc.)
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#2267621 - 03/14/22 07:31 PM Re: High Risk Customer List Question Curious in Kansas
Valley girl Offline
Gold Star
Joined: Aug 2014
Posts: 357
TX
I wonder if they are on the list because they aren't EMV compliant. We've had pump skimmers in our area since last August. They created counterfeit cards that they use at a handful of stations in another city about an hour away from us. I've wondered how long two of the stations were going to be able to hold out with the onslaught of chargebacks.

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