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#2267751 - 03/16/22 05:19 PM Does this require a No Error Letter for EFT
Likes to Comply Offline
Diamond Poster
Joined: Nov 2008
Posts: 1,092
In the mountains
A consumer purchases a meal at a restaurant or gets a hair cut at a salon and they are not satisfied with the meal or hair cut, so they dispute the transaction with the bank. Obviously this is not a Reg E error, nor is it unauthorized. So do we just explain this to the customer, or do we still owe them a "no error" letter under EFT basically explaining no error occurred because the transaction was authorized? and if so, does anyone recommend in the letter that the consumer contact the merchant to discuss the issue with the service?

Thanks in advance!
Always learning something new...

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Operations Compliance
#2267760 - 03/16/22 06:35 PM Re: Does this require a No Error Letter for EFT Likes to Comply
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,794
Pulling people out of the ditc...
because i find humor everywhere...get ready for a letter from the customer complaining about your response as to why this is not a Reg E claim...

yes, send the Reg E letter that you find no error as it was authorized
Providing alternative truths since the invention of time

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