We have some clients, who after we close a dispute, immediately call back in and request that the dispute be reopened without providing any new information or documentation. Operations would like to deny these requests and legal is pushing back on this.

In terms of the actual re-investigation - how much work has to be done if no new information has been provided which would alter our previous decision?

(e) Reassertion of error. A financial institution that has fully complied with the error resolution requirements has no further responsibilities under this section should the consumer later reassert the same error, except in the case of an error asserted by the consumer following receipt of information provided under paragraph (a)(1)(vii) of this section.

Official Interpretation

11(e) Reassertion of Error

1. Withdrawal of error; right to reassert. The financial institution has no further error resolution responsibilities if the consumer voluntarily withdraws the notice alleging an error. A consumer who has withdrawn an allegation of error has the right to reassert the allegation unless the financial institution had already complied with all of the error resolution requirements before the allegation was withdrawn. The consumer must do so, however, within the original 60-day period.

Thanks Randy.

How many times can you submit a dispute to visa?