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#2269174 - 04/15/22 03:38 PM Change of Address within Internet Banking app
BythelakeBel Offline
New Poster
Joined: Apr 2022
Posts: 2
Hello!

Does anyone allow a change of address within their internet banking Platform? We are a Premier Fiserv core ...It doesn't appear to be an option. I've had others around me check their other banks and most of them to seem to offer this. Looking to see what others are doing. We are currently using Docusign but looking to get away from that.

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eBanking / Technology
#2269189 - 04/15/22 05:02 PM Re: Change of Address within Internet Banking app BythelakeBel
HappyGilmore Offline
10K Club
Joined: Jun 2004
Posts: 19,483
Pulling people out of the ditc...
our OLB allows it, but we currently have it turned off. Future state for us to make live.
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#2269341 - 04/19/22 03:43 PM Re: Change of Address within Internet Banking app BythelakeBel
TMatt87 Offline
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TMatt87
Joined: May 2011
Posts: 1,928
Idaho
We have been asking for this feature for years. We are also Fiserv Premier. One would think such a large company would have an easier way to change your address.
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#2269399 - 04/20/22 03:26 PM Re: Change of Address within Internet Banking app BythelakeBel
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,629
Cape Cod
Perhaps the service provider is concerned that it could become too easy to change the address?

Fraudulent address changes are often followed by unauthorized transfers and other theft from accounts. Making address changes easy could make it easier to rip customers off.

If you ever get the ability to have customers input a change of address via your online banking portal, make sure you have a robust control procedure to mitigate the risk of fraud.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8

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#2269425 - 04/20/22 08:22 PM Re: Change of Address within Internet Banking app BythelakeBel
compgal21 Offline
Junior Member
Joined: Jan 2021
Posts: 39
I agree with John. We are a smaller bank, so it is easier for us to have a control procedure in place and we review a report of online banking updates. When we noticed an increase in fraudulent address changes due to customers allowing fraudsters access to their online banking we got our service provider to disable the function. As of right now, the function has been enabled again, but have not seen a rise in fraudulent address changes at this time. Sometimes I believe that it would be easier to leave the address change function disabled, but you know how that goes sometimes.

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#2270949 - 05/26/22 07:07 PM Re: Change of Address within Internet Banking app BythelakeBel
BythelakeBel Offline
New Poster
Joined: Apr 2022
Posts: 2
I wanted to thank everyone for their input! Great help!

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