I've been asked to develop some SDB content where there was none, and all of my experience and resources indicate that this is hugely a manual/paper process. The customer signs entrance tickets, we have files where we store the contract where we match their signature, we may use a Record of Call, we note the history of the box on a history card, etc.
Do any of you have some sort of electronic process for all of this? I'm not referring to a core system that keeps track of the boxes for rental, income, etc. - I'm looking for more of an online record-keeping process as opposed to the card files many of us grew up with.
Admittedly, I've been away from the front line of dealing with SDBs and was even surprised to learn about SunTrust's use of robotic boxes (if they're still in use). I'm interested to know if anyone has truly "automated" the process in some way, and if you have - please share! Thanks in advance!
Opinions are mine and never to be taken as legal advice!