We have a customer who is disputing a small charge with a restaurant. He clearly indicates that he authorized the charge, but the food was not what he ordered. He did try to resolve the issue with the restaurant, but wasn't able to do so satisfactorily. Since the transaction was authorized, what additional responsibilities do we have?
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"100 victories in 100 battles isnt the most skillful. Subduing the other's military w/o battle is the most skillful." Sun-Tzu