Today we received emails that our acknowledgments were available but when we log in to the website there is nothing listed. I know they did maintenance this past weekend. Just curious if anyone else is experiencing this?

I'm having the same problem - no downloadable acknowledgement in my inbox. I tried calling FinCEN a few times but got voicemail messages saying to e-mail them of the problem. I also sent an e-mail to FinCEN but they only replied with instructions as to how to access my inbox. I was waiting for a SAR acknowledgement. Fortunately, I was able to get the BSA ID for the SAR in the track status section.

We had the same issue. I sent an email to the BSA E-Filing Help Desk this morning and they assigned me a ticket number. However, I have not heard anything further.

I received an email this morning and they are working on fixing the issue.

this morning i logged in and noticed previously opened secure messages appeared as NOT OPENED but they were all accessible

I received an expected CTR acknowledgement in my inbox today. However, I still have not received the SAR acknowledgement that I should have received two days ago.

I realize this comment is few days behind the rest of you all, but I'm just adding my experience in case it is helpful to anyone else who may receive unexpected FinCEN communications. This morning (7/5/22) I received a second reply message to a SAR that I had already successfully, discretely filed on 06/23/2022. I was confused and concerned that my SAR had been accidentally refiled by FinCEN because they had already issued me a reply message with the BSA ID No for that SAR on 06/27/2022.

Since the only way to communicate with their help desk is via email/error ticket, I created a detailed ticket, provided all dates and tracking numbers, and then got an automated reply telling me that "reports filed accidentally in their system could not be deleted....etc, etc.." So, I replied back to that email to clarify that I had NOT filed any report twice and that I only needed to confirm that FinCEN had not refiled my SAR in error. They just now emailed me back to explain that some users did not receive their notifications for reports that were filed on 06/23/2022 and 06/24/2022; therefore, they have resent all acknowledgements for reports which were filed on those dates.