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#2272128 - 06/27/22 03:10 PM ATM Records
Banker75 Offline
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Joined: Sep 2021
Posts: 18
We've had an institution reach out to us for our ATM records as one of their customer's is claiming fraud involving our ATM. Would we require a subpoena to provide that documentation or would an affidavit of fraud suffice? I have two different departments that have separate views on this and any guidance provided is appreciated.

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General Discussion
#2272133 - 06/27/22 03:42 PM Re: ATM Records Banker75
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 79,625
Galveston, TX
It totally depends on what they are asking for and whether it is covered in your network agreement. You would have to provide a little bit more information about what they are requesting.
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#2272134 - 06/27/22 03:44 PM Re: ATM Records Banker75
P*Q Offline

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P*Q
Joined: May 2001
Posts: 8,458
Somewhere
My guess is they want photos from the ATM camera based on how the question was posed?

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#2272136 - 06/27/22 03:50 PM Re: ATM Records Banker75
rlcarey Offline
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rlcarey
Joined: Jul 2001
Posts: 79,625
Galveston, TX
Then I believe they are obligated to oblige such a request through the network agreement, but they should review to confirm.
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2272147 - 06/27/22 05:16 PM Re: ATM Records Banker75
Banker75 Offline
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Joined: Sep 2021
Posts: 18
Yes, they are wanting to review our images.

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#2272425 - 07/05/22 07:46 PM Re: ATM Records Banker75
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 39,684
Cape Cod
You need to get careful time and date info or anything else that can point to where on the video record to look. Don't allow them to view the full record.
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