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#2250640 - 03/16/21 03:29 PM Cash App/PayPal/Venmo
reknab Offline
Gold Star
Joined: Oct 2008
Posts: 258
not where I want to be
I've attended a few Reg E webinars and have received conflicting information on what our responsibilities are when a customer disputes transactions on these types of payment accounts. I realize if the customer does not have Cash App/Venmo/Paypal, that we are responsible for investigating the claim, but if they do have these payment accounts and they are seeing fraud either on their debit card, or ACH, should they be contacting the applicable vendor to dispute?

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eBanking / Technology
#2250643 - 03/16/21 03:46 PM Re: Cash App/PayPal/Venmo reknab
InFairness, CRCM Offline
Platinum Poster
InFairness, CRCM
Joined: Nov 2010
Posts: 676
USA
This thread might be helpful. CashApp/Venmo Possible Friendly Fraud
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Opinions are strictly my own, and have nothing to do with my employer.

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#2250802 - 03/18/21 01:52 PM Re: Cash App/PayPal/Venmo reknab
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,503
On the Net
InFairness provided a very appropriate link. The issue you must know is about the service provider and who has what responsibilities based on where the account is and how the transfer happened.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2254699 - 06/01/21 04:25 PM Re: Cash App/PayPal/Venmo Andy_Z
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
How do I get permission to view the link provided?

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#2254701 - 06/01/21 05:00 PM Re: Cash App/PayPal/Venmo reknab
P*Q Offline

Power Poster
P*Q
Joined: May 2001
Posts: 8,458
Somewhere
The above link was posted in the private threads, do you have access to that area (did you request access previously)?

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#2254715 - 06/01/21 06:37 PM Re: Cash App/PayPal/Venmo P*Q
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
Oh. I'm actually not sure. I have had in the past but it may have been at my old bank.

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#2254717 - 06/01/21 06:50 PM Re: Cash App/PayPal/Venmo reknab
John Burnett Offline
10K Club
John Burnett
Joined: Oct 2000
Posts: 39,704
Cape Cod
Banking Forever -- I have verified your email address as a bank email, and have given you access to the private forums.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8

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#2254728 - 06/01/21 08:00 PM Re: Cash App/PayPal/Venmo John Burnett
Banker Forever Offline
New Poster
Joined: Jun 2019
Posts: 22
Thanks!

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#2264472 - 01/07/22 08:45 PM Re: Cash App/PayPal/Venmo John Burnett
MH Offline
New Poster
Joined: Jan 2022
Posts: 1
How can I go about requesting permission to access the private forums?

Thank you!

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#2264474 - 01/07/22 08:50 PM Re: Cash App/PayPal/Venmo reknab
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 79,663
Galveston, TX
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2264579 - 01/11/22 04:43 PM Re: Cash App/PayPal/Venmo reknab
John Burnett Offline
10K Club
John Burnett
Joined: Oct 2000
Posts: 39,704
Cape Cod
MH - Welcome to BankersOnline's discussion forums. I saw your question above, verified your bank email address, and have activated your access to the private forums.
_________________________
John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8

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#2272997 - 07/18/22 06:24 PM Re: Cash App/PayPal/Venmo reknab
Meredith Offline
New Poster
Joined: Jul 2022
Posts: 1
Hi. I am attempting to access the private forums. I did send an email to Brenda as stated in the instructions after I registered, but wasn't sure if that was the only step needed.

Thanks in advance -

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#2273030 - 07/19/22 02:34 PM Re: Cash App/PayPal/Venmo Meredith
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,503
On the Net
Your profile shows you have private access. You should see those forums when you logon.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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#2273041 - 07/19/22 03:48 PM Re: Cash App/PayPal/Venmo reknab
John Burnett Offline
10K Club
John Burnett
Joined: Oct 2000
Posts: 39,704
Cape Cod
Welcome to BOL and the BOL Forums, Meredith!
_________________________
John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8

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