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#2273332 - 07/25/22 03:12 PM Escrow Refund - customer deceased
Obi Offline
100 Club
Joined: Oct 2004
Posts: 181
We just completed an annual escrow analysis and the customer is due a refund, but he passed away earlier this month. Do we go ahead and mail the analysis and refund check? There is no one else on the loan and we have not received a death certificate yet.

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Lending Compliance
#2273333 - 07/25/22 03:17 PM Re: Escrow Refund - customer deceased Obi
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,363
Galveston, TX
he passed away earlier this month

If you have not been presented a death certificate, how do you know?
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The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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#2273334 - 07/25/22 03:19 PM Re: Escrow Refund - customer deceased Obi
Obi Offline
100 Club
Joined: Oct 2004
Posts: 181
Very small town and one of our employees knew him.

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#2273336 - 07/25/22 03:29 PM Re: Escrow Refund - customer deceased Obi
rlcarey Offline
10K Club
rlcarey
Joined: Jul 2001
Posts: 83,363
Galveston, TX
Then send him a refund check.

Who is paying the loan?
_________________________
The opinions expressed here should not be construed to be those of my employer: PPDocs.com

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