It has been noticed on an account significant Cash App/Facebook Pay activity. The customer appears to deposit payroll checks/cash, but will sometimes spend money by cashing out from her cash app. What strikes me as odd is the flow of the funds and the amount of individuals.

The branch contacted the customer and she stated that she is sending money to her family members (mom, cousin, sister, uncle), but after reviewing the transactions continuously. I still feel as if something is off and I am at a stand still on how to proceed or I am just overthinking.

Below is activity from the customer based on one day (this type of activity occurs every day)

Customer received $7 from Person A via Facebook Pay
Customer received $55from Person B via Facebook Pay
Customer received $25 from Person C via Facebook Pay
Customer received $100 from Person D via Facebook Pay

Followed by

Customer sent $70 to Person A via Facebook Pay
Customer sent $53 to Person D via Facebook Pay
The remaining funds ($64) received was spent locally at a gas station & restaurant.

okay, you think something is wrong, you don't know what, customer was asked and provided an answer, you don't like the answer, you still think something is off, you still don't know what. close the account and move on.

Odd way to handle business in some cases, but I'm not sure I'd worry unless there were more zeros in the amounts. Now, after you spoke with the customer, if the transfers change, that may add to suspicion but it's still small amounts.

Is it a young customer? The reason I ask is, I find that some of today's youth can't think outside of the box.

I had a young customer that had a savings account and checking account. She kept the bulk of her money in the savings, and very little in the checking. Daily, she would use her debit card (attached to her checking), the immediately transfer the same amount from her savings to cover the charge. She her daily transactions looked like this:

Spent $43.28 at Target
Transfer $43.28 from savings to checking
Spent $13.01 at Caribou
Transfer $13.01 from savings to checking
Spend $26.17 at Fry's
Transfer $26.17 from savings to checking
Spent $62.28 at Ross
Transfer $62.28 from savings to checking
Spent $7.89 at Jimmy John's
Transfer $7.89 from savings to checking

On and on and on. As you can imagine she hit her 6 transfers per month quite quickly, LOL. I ended up sitting down with her and explaining that if she wanted to continue to bank this way, she could just do ONE transfer from savings to checking, at the end of each day. It never occurred to her.

I'm wondering if your situation isn't similar, somehow.

Sounds like the making of a Ponzi or pyramid scheme to me.

HappyGilmore - I wish it was that easy. I have to find more evidence as to why we should close this account, because I am getting pushback on it from a higher up at that branch.

missmarybrewster - she is younger; however she only has one account opened with us and that is a checking account.

rlcarey - see that is my concern as well.

If she is young and only has a checking account and she is managing it in a manner that you cannot understand, then your "higher up" at the branch should send you an e-mail saying they are taking personal responsibility for any losses taken on this account in the future or they should shut up.

take the decision from the branch, engage your BSA/Risk/Fraud group(s) in this decision process. Branch personnel rarely want to close an account for "suspicious" as it negatively reflects on them.

Anon, I am dealing with something very similar right now, so I feel your pain! I despise just about anything to do with CashApp/PayPal.

This looks like typical young adult spending patterns.

I fail to see how this is "typical young adult spending patterns".

I'm not young by any means but the spending does not seem like a concern to me. Here is snip of a weekend where I did normal activities with friends

I sent $11 to Tom as he bought tickets
Bri sent me $18 as I bought dinner
I sent $22 to Mike as he paid for Top Golf
I sent $2 to Bryan as he danced in public and won money from the group
Tom sent me $25 to buy an old golf club I own
I sent $60 to Bri as she bought drinks

The next day each person sent me $25 as I paid for the escape room.

This makes going out with friends easy. Splitting checks can take a lot of time and annoy servers. A lot of suspicious activity or with mobile transfers an easy way to make things quick and easy between friends.

If I had an extra 0 behind all of those amounts I still don't find it suspicious depending on my income.

The only thing atypical for young adults is the use of Facebook Pay. It would be more typical to use CashApp or Venmo.