We recently converted core systems and, after many years of reporting to/using Deluxe Detect (DD), we're now with ChexSystems (CS).

If an account holder was charged-off and reported to DD, but comes in now to pay the written off amount, to whom do we report? DD or CS?

You report to the same agency with which you filed the original negative entry. What good is reporting to Chexsystems when the Deluxe Detect record would still show an unpaid closure?

Agreed, but we're being told that DD "no longer exists."

That may be true, but only in the sense that they are now "Early Warning Systems." Unfortunately, I'm unable to get anyone to confirm and/or validate the process.

Suggestions? Anyone have a contact?