What language in your agreement gives you the right to make a change like this? There are two parties in the agreement. Can your consumer send you a notice that he now deserves a lower rate and the bank has to do that? Certainly not. The borrower has to have agreed to changes or receive some consideration for doing so, just as the bank would to agree to a lower rate. You have a binding contract and changes must be controlled in some manner. It should allow for some notice and likely your states requirements and laws require either that they accept the change or can reject it and can payout the agreement in a specified plan. Otherwise the bank adds a fee and the option is to accept it or the bank will call the loan. That won't go over well with anyone.
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AndyZ CRCM
My opinions are not necessarily my employers.
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Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell