It is not your responsibility to ensure that a customer maintains a current mailing address for notifications. Do your agreements not address that?
ADDRESS CHANGES
You are responsible for notifying us of any changes in your address. Unless we agree otherwise, changes of address may be made in writing, over the phone or through our Digital Banking channels by at least one of the account holders. Identity verification is required to make changes to an address. Informing us of your change of address on a check reorder form is not sufficient. We will attempt to communicate with you only by use of the most recent address you have provided to us. In the event mail we attempt to deliver to you is returned as a result of your failure to notify us of your change in address, we may charge a fee to your account in accordance with the Schedule of Fees applicable to your account
_________________________
The opinions expressed here should not be construed to be those of my employer:
PPDocs.com