When not required by Reg Z or state law, if a customer should request an impound account for the payment of taxes/insurance, is the bank required to oblige? We do set up impound accounts for our HPMLs and for flood insurance (as required) - and for investor requirements on sold loans, but do not wish to set up an impound account otherwise. Thank you.

You are under no obligation unless there is a State law that requires it.

Thanks.