We receive a lot of "last minute" calls from settlement service providers saying "The closing is in 1 hour and we need loan payoff information immediately!" Our employee then has to drop everything and get this information out to the requestor. I was wondering if any of you charge third parties (not the customer) a fee for this service, and if so, how much do you charge and how do you handle it operationally?
Leslie
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Being kind is more important than being important.