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#236593 - 08/25/04 06:15 PM Blocking ATM Access

We have a few customers who are using their ATM cards when our system is offline and getting funds that are not in their accounts. This is causing the account to be overdrawn. The same individuals keep doing this. We would like to block their access to ANY funds when the ATM system is offline. Can we do this? If we can, what do we need to do to make sure we are in compliance? I'm assuming we can send an adverse action notice stating what we have done and our reasons for doing so, but I can't find anything that deals with this situation.

Thank You

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Operations Compliance
#236594 - 08/25/04 07:26 PM Re: Blocking ATM Access
Paragon Offline
Diamond Poster
Joined: Dec 2003
Posts: 2,164
Most ATM systems, like Instant Cash for example, allow you to establish a limit covering online activity and a separate limit covering offline activity. Simply zero out offline activity at the customer level.

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#236595 - 08/25/04 09:19 PM Re: Blocking ATM Access
mrenderman Offline
100 Club
Joined: May 2003
Posts: 123
This is a common situation. Our bank can also limit the amount a customer can receive through off-line transactions. Our debit cards are run through Elan.
I hope that this helps!!!!

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#236596 - 08/25/04 09:39 PM Re: Blocking ATM Access
Dan Persfull Online
10K Club
Dan Persfull
Joined: Aug 2002
Posts: 47,016
Bloomington, IN

The same individuals keep doing this.

Those individuals would lose all ATM and debit card access privileges.
The opinions expressed are mine and they are not to be taken as legal advice.

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#236597 - 08/25/04 11:40 PM Re: Blocking ATM Access

Our disclosure states that ATM/Debit cards are a priveledge and may be revoked at any time.

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