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#239610 - 09/01/04 03:41 PM
Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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If you've enrolled in the BankersOnline.com Check 21 email course and have a question about its content, please post it here, in this Thread. We (Mary Beth, Ken and I) would like to clear up anything we haven't said clearly, correct anything we may have said incorrectly (Ken and I are not perfect ), or otherwise address any problems you have with what we've had to say in these 21 lessons.
To help us out, please mention in your post exactly which lesson(s) you are asking about.
This trial of the Lessons by Email concept has been rewarding for the three of us. We want to make sure your experience is as positive.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239611 - 09/02/04 12:35 PM
Re: Questions on Check 21 course content
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Diamond Poster
Joined: Nov 2000
Posts: 1,830
District of Columbia
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First- thank you for creating ths thread. It will be helpful to have a central area for these questions.
My confusion lies in some of the content from Day Eight-Substitute Check Warranties. You state that the "warantee is protected against the risk that problems with ...encoding or other operational errors...might result in problems such as not being able to use ths substitue check as evidence of payment..." I just want to be sure I understand this correctly. If a customer comes to us with a substitute check that is clearly encoded for the wrong amount - she wrote it for $500.00 and it is encoded as $50.00 - my understanding is that we would handle this type of error just as we would handle any kind of encoding error, whether the check is the original, a substitute an image, etc. Do I understand correctly that if this same customer needs to use this item - which happens to be a substitute check- for proof of payment- and she can't because it is encoded incorrectly, then she would have a warranty claim? What actions would need to be taken that would not be taken now if the item was an original check? I'm just trying to get my mind around what a warranty claim would do for this customer and why something like this would be a warranty claim at all. Thanks for your help! BC
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#239612 - 09/02/04 01:53 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Let's assume that the situation is worse than you described. The check is originally drawn for $500. It's deposited by the payee, which only receives $50 due to an encoding error on the original check. This is compounded when the SC is created, because it's encoded for $500, the original amount of the check. Your customer is charged correctly, but only received credit with the payee for $50. The payee is a credit card company that heaps late payment penalties and increased interest rates upon the hapless customer. The image of the check on the SC is blurry enough that the original amount and encoded amounts on the check are illegible.
The customer has no ability to use the SC to prove the original check was for the proper amount to pay her credit card payment. So she has a warranty claim for lack of legal equivalence. She needs the original check or a better SC.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239614 - 09/02/04 05:23 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Probably not, BC. Unless the depositor incurred other losses beyond what could be resolved in the normal way, and those could be attributed to the fact that she got an SC.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239615 - 09/13/04 08:03 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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Sorry to use Anon but I seem to have forgot my password. I am currently receiving the Check 21 e-mails and have received two Day 11 e-mails. I am missing Day 12. My display name is Suza52.
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#239616 - 09/14/04 03:28 AM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Suza52. I cannot locate your record with that display name. Please email me at john@bankersonline.com and provide the email address to which we are sending the lessons. I can then provide you access to lesson 12.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239617 - 09/15/04 03:12 PM
Re: Questions on Check 21 course content
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New Poster
Joined: Sep 2004
Posts: 2
Oklahoma
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This question is in reference to lesson 15 of the Check 21 Basics. In the first paragraph it states that to make a claim under the procedures for expedited recredit, a consumer must have received a substitute check, either in a periodic statement or separately as a result of a request or of a charged-back deposited item. The consumer does not need to possess the substitute check at the time the claim is made, however.
Here is our question: If a customer who receives image statements received an image of a substitute check and says that it was charged incorrectly to his account, there is a problem with the image in that the written amount of the check is not clearly visible, does this customer fall under the expedited recredit guidelines?
Thanks!
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#239618 - 09/16/04 03:33 AM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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No. The customer does not become entitled to expedited credit processes unless and until he or she receives an actual substitute check. I surmise that the reasoning here is that the consumer should first get an SC to see if it's more legible than the copy provided. Then, if the consumer needs expedited credit processing, he or she can get it if he or she can provide each of the four pieces of information required for the claim.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239619 - 09/23/04 06:24 PM
Re: Questions on Check 21 course content
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New Poster
Joined: Jun 2004
Posts: 5
Reston, VA
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I attended the Check 21 course "Check 21 Consumer Compliance". Page 20 of the materials references that the timing notice of the claim is 30 calendar days. All other materials that I have read (and the Reg) reference 40 days.
Please verify.
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#239620 - 09/23/04 07:29 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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I have a question in relation to day eleven & twelve of the course: Our bank sends images only to our customers with the monthly statements, if a customer requests a check or receives one as a return item and it happens to be a substitute check, are we required to send them the C 5-A disclosure? Thank you
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#239621 - 09/23/04 07:59 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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As noted in Lesson 11, this customer would fall into "Group 2," and would be entitled to receive the notice if you send them a substitute check, either in response to a request for a copy or original, or as a return item.
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#239622 - 09/23/04 08:03 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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I am forwarding your comment to the instructors for the Webinar.
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#239623 - 09/23/04 08:11 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Apologies, all. I wasn't logged in. The last two anonymous posts were mine!
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239625 - 09/23/04 08:49 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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Quote:
I attended the Check 21 course "Check 21 Consumer Compliance". Page 20 of the materials references that the timing notice of the claim is 30 calendar days. All other materials that I have read (and the Reg) reference 40 days.
Please verify.
It's confusing, but there are different time periods. On an expedited recredit claim, the consumer has 40 days to make a claim for expedited recredit.
In the spot in the materials that you are mentioning, we are NOT referring to an expedited recredit claim. We're talking about a plain vanilla warranty claim (which could even be made by a business customer.) The notice of that type of claim should be made within 30 days -- but if it's not, that doesn't mean the claim is barred. It simply means the potential damages may be reduced.
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#239626 - 09/24/04 04:33 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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Quote:
As noted in Lesson 11, this customer would fall into "Group 2," and would be entitled to receive the notice if you send them a substitute check, either in response to a request for a copy or original, or as a return item.
Would we have to send the disclosure everytime? Example: A customer requests a paper copy of the SC, then a week later we send the same customer a returned item that is a SC. Are we required to send two of the same disclosures on these two separate occasions to the same customer and so-on thereafter? Thank you!
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#239627 - 09/24/04 09:10 PM
Re: Questions on Check 21 course content
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Anonymous
Unregistered
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Yes, you must provide the disclosure each time you send a customer a substitute check, with the exception of any that routinely accompany a periodic statement.
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#239628 - 09/24/04 09:41 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Sorry. Once again, I neglected to log in for the last post. Mea culpa!
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239629 - 09/25/04 03:01 AM
Re: Questions on Check 21 course content
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Platinum Poster
Joined: Jul 2001
Posts: 564
South Carolina
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That's what happens when you are on the road..I enjoyed meeting you today at the ABA NCS and the course you taught on Regs D and Q. As I've been working through e-mail tonight, I had a situation where a customer is upset because he gets images of original checks in his statement and these do not carry the legal equivalence as "substitute checks". I've looked through the course material that I brought with me and other resources as well and have been trying to find a good Q and A for this. I know that a true "substitute check" is the only "legal equivalent" to the original, but copies of checks such as what he receives in his statement or views on line are often adequate as proof of payment. Can you help me give a satisfactory answer to defend these check images in statements?
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#239630 - 09/25/04 01:27 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Some thoughts, Ann (and it was a pleasure meeting you after the D/Q session)--
- After they have done their primary job -- transferring value from the account of the drawer to the payee -- checks really have little use, except for an occasional proof of a payment.
- Even that most skeptical of agencies, the IRS, accepts photocopies of checks as evidence of a payment if the original check is not available.
- It's never really a good idea to hand an original check over to a would-be creditor, since there are documented cases of those payees resubmitting previously-paid checks resulting in duplicate payments.
- The quality of images (legibility, accurate depiction of the information on the original, etc.) today is incredibly superior to that of only five years ago.
- For those isolated cases in which a customer writes a check that needs to be maintained as "proof" for several years, it's possible to immediately request and obtain a substitute check or other copy (assuming the original isn't available) and retain it against the day that evidence is needed. Examples might be checks involved in a home purchase or improvement, where proof of cost basis is needed later for tax purposes.
I hope this was of some help.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239633 - 09/28/04 08:31 PM
Re: Questions on Check 21 course content
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10K Club
Joined: Oct 2000
Posts: 40,086
Cape Cod
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Read the Commentary to § 229.54(a). It makes it pretty clear that a claim can be made under any warranty to the consumer, not just the substitute check warranties. One of the comments reads Quote:
A consumer must in good faith assert that the bank improperly charged the consumer’s account for the substitute check or that the consumer has a warranty claim for the substitute check (or both). The warranty in question could be a substitute check warranty described in § 229.52 or any other warranty that a bank provides with respect to a check under other law. A consumer could, for example, have a warranty claim under § 229.34(b), which contains returned check warranties that are made to the owner of the check.
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John S. Burnett BankersOnline.com Fighting for Compliance since 1976 Bankers' Threads User #8
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#239634 - 09/29/04 01:37 PM
Re: Questions on Check 21 course content
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Diamond Poster
Joined: Aug 2001
Posts: 1,033
Marysville, Ca.
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How do we get information on the email course?
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Tina A Sweet-Williams AVP Special Assets mailto:tsweet@goldcountrynb.com
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