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#241949 - 09/07/04 09:17 PM check 21 training requirement

We will train all our associates on Check 21. However, is there a regulatory requirement in the final rule that states that the training must be done by October 28th?? We are going to train them the first week of November.

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#241950 - 09/07/04 11:21 PM Re: check 21 training requirement
Bear Collector, CRCM Offline
Diamond Poster
Bear Collector, CRCM
Joined: Nov 2000
Posts: 1,830
District of Columbia
I don't know if you are a bank, but Reg CC itself has an annual mandatory training requirement. As far as subpart D of Reg CC (Check 21) is concerned, I don't remember seeing any training stipulations, but I do have to ask why you are waiting so long to train? Your customers are going to start seeing news reports, magazine and newspaper articles and other (possibly) erroneous information before October 28th. It surprises me that you would want to place your employees in the position of not being able to respond to customer inquiries in an intelligent and informed manner.
Being kind is more important than being important.

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#241951 - 09/08/04 03:57 PM Re: check 21 training requirement
PABanker Offline
Gold Star
Joined: Dec 2000
Posts: 491
Blue Ball, PA 17506
We are already seeing articles in publications and other banks are sending out Check 21 awareness brochures. I would want employees to know before the October 28th date on this one. We developed a training piece just for all employees on our intranet so all employees have a good understanding of Check 21. You may want to rethink you training plans.

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#241952 - 09/08/04 08:29 PM Re: check 21 training requirement
OnTheEdge Offline
Diamond Poster
Joined: Apr 2002
Posts: 1,677
SmallTown, USA
I'm not sure Reg CC specifies the need for annual training? Although it certainly is a good practice.
The opinions expressed are mine and do not necessarily reflect those of my employer.

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#241953 - 09/08/04 09:12 PM Re: check 21 training requirement
complyguy Offline
Gold Star
Joined: May 2001
Posts: 494
We're finding that the customer ed brochures are generating questions, too, so I'm glad we got some Check 21 training basics in during the last two months. We'll be doing some review this month & next.

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