Here is a copy of a post I made earlier this month.
Although a little long,
this is a good read on work performed and services rendered which could justify fees. Look down to "II. RESPA Policy Statement 1999-1" and "C".
The statement addesses Brokers, but it is clear that work has to be done to earn a fee.
Try contacting the CO at the bank that did the mailing. Were they aware, why do they think it is right, or is this a "too big to fail" scenario?
{Just because I saw someone doing 90 down the highway doesn't mean it is right, or that I could do it too. Or to quote Tommy and Dick Smothers:
Dick: Tommy, if your friend told you to jump off a cliff, would you do that?
Tommy: Not again!}