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#26029 - 07/31/02 12:24 AM
What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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We are looking at vendors for online teller systems. We just saw a presentation today of a product called "Teller Insight" from Metavante. Are there any banks out there running this system? They are getting us a list of banks that use it but I would like to hear from anyone here that does. Since we are a Metavante bank this product seems like it would work well with our existing systems.
The BSA Reports, online prompts for CTR's and aggregation reports really appeal to me since I am doing a lot of this manually at the moment.
We are also looking at a product called Win Teller.
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#26030 - 08/01/02 12:35 AM
Re: What are you using for online teller systems?
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New Poster
Joined: Aug 2002
Posts: 1
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We used to use their "PC Teller" system before. Wasn't too bad.
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#26031 - 03/17/03 10:05 PM
Re: What are you using for online teller systems?
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Anonymous
Unregistered
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What did you finally use for your bank's teller operations?
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#26032 - 03/18/03 12:41 AM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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We are in the process of setting up Teller Insight from Metavante. Since we are a Metavante bank, the product was the most seamless and offered the most user friendly features.
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#26034 - 03/19/03 02:03 PM
Re: What are you using for online teller systems?
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Anonymous
Unregistered
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Is anybody out there using Precision Deposit Platform??
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#26035 - 03/19/03 02:04 PM
Re: What are you using for online teller systems?
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Gold Star
Joined: Nov 2002
Posts: 413
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Quote:
Is anybody out there using Precision Deposit Platform??
Sorry, I forgot to login!!
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#26036 - 03/19/03 10:16 PM
Re: What are you using for online teller systems?
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100 Club
Joined: Nov 2002
Posts: 154
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Thomas - Let me know how TellerInsight works for you.
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#26037 - 03/19/03 11:41 PM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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Will do. We will start implementing it branch by branch next month.
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#26038 - 03/25/03 09:35 PM
Re: What are you using for online teller systems?
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Anonymous
Unregistered
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Our institution uses Metavante to provide our online Bill Payment Service. We use another service provder for our website and online banking. Just a warning, their lack of customer service, both to our members and to our staff, has caused their name to become almost a swear word around here.
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#26040 - 03/26/03 03:35 PM
Re: What are you using for online teller systems?
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Platinum Poster
Joined: Oct 2002
Posts: 927
Milwaukee, WI
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We use the Phoenix System from the London Bridge Group. It is very user friendly, most people do not have a problem learning it, and I didn't have any problems training it. I liked this more than what Metavante or Fiserv offers. However, it has been years since I have been behind the teller line with those two systems.
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My opinions are not to be construed as legal advice.
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#26042 - 03/28/03 11:22 PM
Re: What are you using for online teller systems?
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Diamond Poster
Joined: Jun 2002
Posts: 1,210
California
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We use Metavante for bill pay. I sent them a question about my own bill pay account early this week. It is now Friday and the message has not even been acknowledged.
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#26043 - 03/29/03 01:45 AM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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I have mixed feelings about Metavante somtimes, but I have called the 800 number for problems with my online bill pay twice and spoke with someone who handled the problem right away. We just went live two days ago at one branch with their online teller so I really can't comment yet, but a couple of features that they said it had as far as BSA/CTR reporting when they were selling the product were apparently figments of my imagination because they do not exist. I checked with my assistant and she said she heard them say the program would do those things as well. Oh well, it will still be better than completing manual entries on excel spreadsheets for 20 branches!
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#26044 - 04/03/03 06:36 PM
Re: What are you using for online teller systems?
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Platinum Poster
Joined: Jul 2001
Posts: 708
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Thomas,
We are with Metavante as well and I believe their CTR solution is a separate module, not part of Teller Insight. You will find their $3000 to $10,000 purchase of a monetary instrument software to be very helpful. It automatically finds these transactions and forces the teller to fill out the correct information. Also, the Reg CC hold screen is very helpful by printing out the correct hold slip for the teller.
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#26045 - 04/03/03 10:23 PM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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David,
Thanks for the response, nice to know someone else out there is a Metavante bank. I realize now that the CTR system is separate, but I was kind of led to beleive that it was integrated. For instance, I thought they said that when a customer exceeded $10,000 in one day in multiple transactions, that a CTR would pop up. I found out later that the aggregation occurs that night and that the CTR is created in the CTR section. The CTR only comes up if one transaction exceeds $10,000 in cash. I have not dealt with any monetary instrument entries yet, we just had our first CTR for a non-exempt customer today. I am anxious for tommorrow to see how it shows up.....
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#26046 - 04/04/03 01:56 PM
Re: What are you using for online teller systems?
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100 Club
Joined: Feb 2003
Posts: 216
Dallas, Texas
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Many teller vendors sell "same day" online CTR aggregation (i.e. a customer goes in to multiple branches on same day, performs several cash transactions under the threshold, and when the CTR threshold is reached, the lucky teller helping the customer gets prompted to complete a CTR) and it is possible to do from a technology perspective. But in reality, this type of real-time aggregation can greatly reduce host response time, and create system architecture challenges, so the perceived benefit is often offset by the added cost or increased transaction time. And since BSA does not require aggregation to be caught real-time (catching it on the back end is sufficient), most banks end up choosing that route instead. I worked for a bank that bought a system that sells real-time aggregation (EZ Teller), and we turned it off after realizing how slow our response time was. And now I work for a teller vendor that has the capability of doing it, but the larger banks just have too much network traffic to withstand the added pressure that real-time aggregation would create. Now many teller vendors offer products that aggregate real-time within a customer session (mine included) and that is a big selling point from the perspective of many larger banks.
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#26048 - 04/05/03 01:22 AM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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I have to say that it seems silly for me to complain about any shortcomings of this system, we currently aggregate cash transactions over $3,000 on excel spreadsheets on the teller line at 20 branches. 20 spreadsheets are sent via e-mail to my deparment each week to be combined, sorted, aggregated, reviewed for suspicious activity and missing CTR's. The new system will be much nicer with mag filing and everything once everyone gets online.
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#26050 - 04/05/03 04:36 AM
Re: What are you using for online teller systems?
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Diamond Poster
Joined: Jun 2001
Posts: 1,373
Lido Deck
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kaybee, we are also an OCC regulated bank (and a Metavante bank) and had the same issue with tracking cashier's checks purchased at multiple branches. We had a programmer write some simple software for us that is accessed through our network which logs and tracks monetary instruments. Not only were we able to do away with hand written logs, but we can also centralize the information so it is an easy matter to check the activity in one day in multiple branches. It has made life easier and we feel we that we are doing all that we can do to monitor this information, not only for an exam but also as a general best practice.
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#26052 - 04/05/03 02:09 PM
Re: What are you using for online teller systems?
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Power Poster
Joined: Mar 2001
Posts: 5,063
Pennsylvania
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Our last BSA exam was in June of 2000 and it was a specialized exam just for BSA because there were problems with our BSA program prior to that. We were not aggregating transactions at all so theoretically someone could have been going into all of our 20 branches and deposit $10,000 at each one and we would not have known. At the time, management did not want to take the plunge to online teller, and our proof/imaging system at the time was not able to catch multiples on the back end. We started using paper logs, and the tellers would log each transaction of $3,000 in cash or more and send their logs to me to be entered on a spreadsheet for aggregation.
The OCC was happy with our program in that exam, but we have another one coming in May, so we will see. I just went through an audit of the BSA program and received an "outstanding" rating, so it will be interesting to see what the examiners think. To be honest, I think we have a pretty good handle on things. I was just at a BSA seminar last month and some of the other people there did not have a clue. The guy sitting next to me asked me to fax him all of my BSA training material, he said he had examiners coming in 2 weeks and needed to do some training.
The teller insight system logs monetary instrument cash sales for us of $3,000 or more. I think your examiner was being extremely picky if they are going to $1,000. We could log those transactions through an automated suspicious activity log I think if we needed to.
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