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#293580 - 12/27/04 07:59 PM Telephone Banking Policy
Anonymous
Unregistered

We just went through an FDIC exam and was written up for not having a telephone banking policy and procedures. Does anyone have a sample they would share with me to get me started?

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eBanking / Technology
#293581 - 12/28/04 03:12 PM Re: Telephone Banking Policy
iabanker Offline
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Joined: Dec 2004
Posts: 1
Any luck? I need one too.

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#293582 - 12/31/04 04:05 PM Re: Telephone Banking Policy
LoisLane Offline
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LoisLane
Joined: Oct 2001
Posts: 1,570
Wisteria Lane..
Is this regarding the do-not-call list?
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#293583 - 12/31/04 04:28 PM Re: Telephone Banking Policy
Andy_Z Offline
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Joined: Oct 2000
Posts: 27,136
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I assume it is what was common pre-internet banking. Systems are still there to check balance and perhaps even move funds. Security measures need to be in place, etc. but I haven't got a policy for it, nor for DNC.
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My opinions are not necessarily my employers.
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#293584 - 01/03/05 09:50 PM Re: Telephone Banking Policy
Anonymous
Unregistered

You are correct, it is pre-internet times. We need a written policy on passwords expiring, how to sign up , etc. We have internet banking as well with a policy for that, but no telephone banking policy. Examiners wrote us up. I just need something to get me started. Anyone??

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#293585 - 01/06/05 09:46 PM Re: Telephone Banking Policy
tjbanker Offline
Gold Star
Joined: Jun 2002
Posts: 310
We have a generic telephone banking policy if you are interested, please provide email address.

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#293586 - 01/06/05 10:37 PM Re: Telephone Banking Policy
Anonymous
Unregistered

Please email me a copy..thank you. star_59@hotmail.com

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#293587 - 01/08/05 03:55 AM Re: Telephone Banking Policy
Sisyphus Offline
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Sisyphus
Joined: Jun 2004
Posts: 214
Connecticut
Did this come up on a compliance exam, IT exam, or safety & soundness exam?
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#293588 - 01/14/05 03:15 PM Re: Telephone Banking Policy
Anonymous
Unregistered

Could I get a copy as well. Thanks
vickid@legacybank.com

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#293589 - 01/26/05 05:07 PM Re: Telephone Banking Policy
Anonymous
Unregistered

Could I get a copy of that policy too?
jpeters@citizensbank.net
Thanks!

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#293590 - 03/15/05 05:11 PM Re: Telephone Banking Policy
Anonymous
Unregistered

Would you please send me a copy of your generic telephone banking policy? cbrinker@ballooningmail.com

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#293591 - 03/18/05 08:54 PM Re: Telephone Banking Policy
ABrown Offline
Gold Star
Joined: May 2001
Posts: 279
Texas
Hate to jump on the bandwagon, but I'd love a copy.
abrown@fnbgiddings.com

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#1634430 - 12/01/11 09:04 PM Re: Telephone Banking Policy [Re: ABrown]
Welcome Julieta Offline
New Poster
Joined: Nov 2011
Posts: 1
Can I also please have a copy of the this telephone banking policy? julieta.abad@focusbusinessbank.com

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#1635979 - 12/06/11 07:04 PM Re: Telephone Banking Policy [Re: Welcome Julieta]
Terri Offline
New Poster
Joined: Feb 2011
Posts: 2
Would you please send me a copy also? terri@farmerssavingsbank.com

Thank you.

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#1636974 - 12/08/11 05:19 PM Re: Telephone Banking Policy [Re: Terri]
BurntSienna Offline
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Joined: Aug 2006
Posts: 2,407
Midwest
Julieta and tlford, just a word of caution: you are replying to a thread that was started way back in 2004 and was last updated on March 18, 2005, nearly 7 years ago. Many of the people who posted here way back when may not even read these threads anymore.
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#1639141 - 12/14/11 09:56 PM Re: Telephone Banking Policy [Re: BurntSienna]
Andy_Z Offline
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Andy_Z
Joined: Oct 2000
Posts: 27,136
On the Net
You do realize this thred is 7 years old! tjbanker hasn't posted in 2 1/2 years.
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My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

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Moderated by:  Andy_Z