Unless you are conducting your openings and closing solely on the Web with E-Sign/UETA, you don't have to put a Privacy policy on your site, but it is encouraged. Could this be what was said? (If you're unsure, call them back and ask. I'm sure they'll explain and be glad to do so.)
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AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell