There are unknown facts here. It could well be that I walk into a bank and tell them I have a check here payable to my good friend Happygilmore. They acknowledge the account, take the deposit and refuse to give me the receipt because it had information I did not. The receipt should be sent to the customer.
Years ago sending loan deadbeats a small check was a way to find out where their bank account was as well as account info. Garnishments would soon follow if there were adequate funds. You can't do that any more for some of the same reasons.
Regardless of law or policy, it is certainly within their authority to make this call.
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell