I would like some feedback from other bankers as to what they look for in their review of their Internet Banking Maintenance Report and the review of their completed internet banking enrollment forms and maintenance forms.
Currently, we have atleast one CSR at each of our 11 locations that can maintenance Internet Banking accounts. The next day or that afternoon another CSR verifies that the information on the enrollment and/or maintenance form has been done correctly. Then a copy of either the enrollment form or maintenance form is sent to Operations and is checked against the Maintenance Report looking for things like maintenance being done with no maintenance form, etc. This takes a huge amount of time but we realize how risky a wrong setup can be or the potential for employee fraud. Are there any better procedures or shortcuts we could implement?