Skip to content
BOL Conferences
Thread Options Tools
#352590 - 04/28/05 12:51 PM Electronic statements
HR Banker Offline
Diamond Poster
Joined: Oct 2002
Posts: 1,027
This fall we will be offering electronic statement delivery. We want to offer a free checking account conditioned upon the customer agreeing to accept electronic statement delivery later. Can we open an account today, have the customer agree to accept electronic delivery but not actually start electronic delivery until the fall?

Return to Top
General Discussion
#352591 - 04/28/05 01:39 PM Re: Electronic statements
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,752
On the Net
If the only way they'll get this is in e-form, you need to review E-Sign, which is referenced in §205.17 and §230.10 of Regs. E and DD. These are your two key regulations concerned with statement delivery. The issue is how you'll meet the E-Sign requirements if you don't have this in place yet. First and foremost in my mind is demonstrable consent. You may be able to establish a test system to accomplish this or opt to do it prior to implementation. But if you have nothing now to work with, it would be difficult to do.

One reason it may be doable now is if it is part of your internet banking program and if you use pull statements, it may be as easy as logging on. But again, I think you need to test email delivery, have a system in place for email address changes, etc.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

Return to Top
#352592 - 04/28/05 07:26 PM Re: Electronic statements
HR Banker Offline
Diamond Poster
Joined: Oct 2002
Posts: 1,027
Am I correct that all we'll need to do is have the customer electronically consent to receiving their statements which will show that they have the ability to receive the statement?

Return to Top
#352593 - 04/28/05 07:51 PM Re: Electronic statements
Anonymous
Unregistered

No, I don't believe that will show demonstrably ability. You should send them a file, message, etc with a special code and have them respond to you what the code is. This will go alot further demonstrating the ability to receive the information.

Return to Top
#352594 - 04/28/05 08:57 PM Re: Electronic statements
Andy_Z Offline
10K Club
Andy_Z
Joined: Oct 2000
Posts: 27,752
On the Net
Anon is correct, but it goes further and it depends on whether you push or pull statements. If you push, you want to know they can open this (hopefully) encrypted message and read it. If you pull, you want to know that they can receive, read the message and get into your site and view it. Simply sending a message doesn't demonstrate they can do this.
_________________________
AndyZ CRCM
My opinions are not necessarily my employers.
R+R-R=R+R
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell

Return to Top