We went to imaged statements 2 years ago and were worried about how the customers would adjust.
We did not offer any options to the customers- we just stated that we were changing to imaged statements.
We sent a letter from the bank president explaining the change and that the image was accepted as legal proof of payment, no more storing those old checks etc. We offered free binders but other than that, we took the "don't make a big deal out of it and the customers won't either" approach.
We found that we got very little resistance- and we do have a large number of seniors in our area.
_________________________
"The light at the end of the tunnel has been turned off due to budget cuts."