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#367715 - 06/03/05 02:14 PM Lost / Stolen Card - who can hot card???
Fiona Offline
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Joined: Feb 2005
Posts: 18
Who can hot card lost card at your bank?
Last edited by Fiona; 06/03/05 02:40 PM.
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eBanking / Technology
#367716 - 06/03/05 02:25 PM Re: Lost / Stolen Card - who can hot card???
John Burnett Offline
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John Burnett
Joined: Oct 2000
Posts: 38,772
Cape Cod
I believe there is more potential exposure to limiting your hot-carding to notices from the actual cardholder than to allow joint account holders to alert you on their behalf. If you had refused the notification from the first owner and actual unauthorized transfers occurred because of your refusal to hot-card, you'd have a bigger mess to clean up.
John S. Burnett
Fighting for Compliance since 1976
Bankers' Threads User #8

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#367717 - 06/03/05 05:38 PM Re: Lost / Stolen Card - who can hot card???
XODUS Offline
Power Poster
Joined: May 2005
Posts: 4,384
We generally let joint owners hot card cards, but we have instances where people get mad at each other start closing each other's cards out of spite.

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#367718 - 06/03/05 07:48 PM Re: Lost / Stolen Card - who can hot card???

We are looking at this issue too. What would be the risk if you did hot card in error? Worst case scenario, someone gets mad at someone and tries to shut down their card. Is this just a risk judgement call for management?

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#367719 - 06/03/05 07:50 PM Re: Lost / Stolen Card - who can hot card???
ATMom Offline
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Joined: Jun 2005
Posts: 1
oops, sorry, that anonymous was me... forgot to log in.

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