My bank is going to offer customers the option of accessing account statements online and suppress paper statements. We will send the customer an email notifying them when each statement is available for access. They will then have to sign on to online banking to access it. I have searched for and read many good posts regarding consent, retention, etc., but have another question.
How are others handling the disclosures that are printed on the back of paper statements when the customer switches to E-statements, such as notification of how and where to dispute errors, unauthorized transactions, etc.?
Are you including the disclosures in the body of the email notifying the customer that the statement is available? Are you including the disclosures on the online banking page where the statement is accessed? Are you even including these disclosures with E-statements?
I've just writed a wrong.