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Miss & Ma'am
Use Ma'am as in Yes Ma'am and No Ma'am --- Miss just doesn't sound right, "Yes Miss"?
Use Miss with a name -- always, always with a first name, only with the last name when they are single
And while we are at it, never, never, never use Mrs. with a first name. Miss Ann (doesn't matter if she is married or not); if she is married, Mrs. Robinson; Miss Robinson if not.



Now if you're not sure, do you use Ms. (pronounced mizz)?



Ugh