One of our operations folks asked the following and I would like your opinion as to what you would do.

A check (image or paper) that belonged to customer A was included in Customer Bs statement. (I know that is a bad thing but it does happen) Should the bank consider this a security breach and put its plan into effect? How about if Bank B processed for both Bank A and Bank B and a check from a Bank A customer went to a Bank B customer?

Currently, we ask the customer to return the check, we investigate and then notify the proper customer. Should our process change? Thanks for your thoughts.

I am curious about this as well. This has happened to us in the past, and probably will in the future. We follow the same procedures as you, with apologies to both parties.

I am SO glad we aren't the only ones! I hadn't even thought about putting the plan in place until I read your post . . . now I'm afraid . . .