Making payments by foreign check is at best a cumbersome process. As noted above, it is fraught with uncertainty and delay. Sending foreign checks for collection is, as Ken says, the optimal solution for the bank (and, I agree, for its customer). However, it would be a lot less cumbersome for your customer and for the remitter if the payment could be made by wire transfer.
That may not be reasonable for smaller payments, due to the costs involved. But sending a check for collection isn't "cheap" either, with all banks involved usually getting a fee for the service.
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John S. Burnett
BankersOnline.com
Fighting for Compliance since 1976
Bankers' Threads User #8