Mary Beth often discusses these scenarios as examples in her FCRA type training. What sometimes happens is that we need a credit report, so we pull one. We put it in the file where it belongs. But we don't use it, or sometimes don't know how to read it correctly. Was it the correct report, have you verified the applicants/customers ID and why does it say some data is suspect? These questions must be answered. Otherwise, someone looks really foolish when their charge off request says the loan won't be paid because the customer died 2 weeks before the loan was made.
My opinions are not necessarily my employers.
Rules and Regs minus Relationships equals Resentment and Rebellion. John Maxwell