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#482817 - 01/13/06 04:31 PM
Scary situation this morning
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Platinum Poster
Joined: Jan 2006
Posts: 513
NY
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The reason I ask, is this morning I had a customer who showed up at my teller station with a black hat over his hand (appeared to be coving a gun)pointed at me and he asked for all my money. Now, I did know this customer, however, he appears to be a real freak and a bit unstable.
The bottom line is, he scared the crap out of me. I had no idea if he was for real or if it was a joke. I often wondered how I'd react if I was looking down the barrell of a shot gun at the bank. This customer had my heart racing and I kept wondering if I was going to hear the gun go off and if it was going to hurt. I just knew it was going to hit my heart. After what seemed like forever, he pulled the hat off his hand and leaned over the counter and said "Scared ya, didn't I..." He did. But, I sort of blew it off to him, as I wasn't sure how to handle the situation at that point. However, after he left, I had to walk away and calm myself down as I truly believed he had a gun pointed at me. I did go to my boss to let her know what took place. What a horrible thing to do to someone. Anyone else experience something similar?
_________________________
Fake it. ~~~fur is dead~~~
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#482818 - 01/13/06 04:34 PM
Re: Scary situation this morning
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Power Poster
Joined: Jul 2005
Posts: 7,598
~*TEXAS*~
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no never, just reading your post got me ancy(sp?) that would freak me out so bad that i would have to go home, no seriously like that would ruin my day and i would probably not be able to work.
_________________________
"When you want some thing, all the universe conspires in helping you to achieve it"
Paulo Coelho
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#482819 - 01/13/06 04:34 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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Did you report it to the police?
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#482823 - 01/13/06 04:43 PM
Re: Scary situation this morning
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Power Poster
Joined: Sep 2004
Posts: 3,934
here and there
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Wow, I think I would freak out if something like that happened. I'm glad for you that it was just a hoax and not real, but even so that would scare the heck out of me.
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I am the ringmaster of my domain!
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#482824 - 01/13/06 04:44 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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izzo you NEED to pursue this.
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#482825 - 01/13/06 04:45 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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Quote:
No, I did not report it to the police. My boss said if he ever did it again, we would.
Your boss is wrong. If he has the chance to do it again, it could be for real next time and someone could get hurt. The police should be involved.
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#482826 - 01/13/06 04:48 PM
Re: Scary situation this morning
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Power Poster
Joined: Nov 2004
Posts: 3,238
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I agree with unreg. Go back to your supervisor and ask him/her to escalate. Tell them you're not comfortable waiting on this customer and explain in detail what occurred. If I were managing your branch, I would close the account and send the customer a check even if I chose not to report to the police.
_________________________
Nobody's perfect, not even a perfect stranger.
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#482827 - 01/13/06 04:51 PM
Re: Scary situation this morning
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Power Poster
Joined: Sep 2004
Posts: 3,030
somewhere out there
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Before I started working in banking, I was the manager of some high dollar jewelry stores. I had a similar thing happen to one of the girls who worked for me. I called the police right away and they actually found the guy still wondering the mall. Your boss was wrong. It is their responsibilty to help oversee the safety of their employees. He may be long gone by now, but I would still call the cops. At least a report would be filed if it ever happened again.
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it ain't over til it's over...
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#482828 - 01/13/06 04:52 PM
Re: Scary situation this morning
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Power Poster
Joined: Sep 2005
Posts: 7,350
The he11 of suburbia
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Quote:
I agree with unreg. Go back to your supervisor and ask him/her to escalate. Tell them you're not comfortable waiting on this customer and explain in detail what occurred. If I were managing your branch, I would close the account and send the customer a check even if I chose not to report to the police.
That's a great idea -- unlikely he is one of your more valued customers.
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#482829 - 01/13/06 04:53 PM
Re: Scary situation this morning
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Power Poster
Joined: Nov 2004
Posts: 3,238
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Slick, we don't even need to worry about whether he's long gone - he's a customer; they know where he lives. If they get the police involved, the police can go right to him. And they should.
Ask Ron Mexico, I'm sure he'll tell you this was a crime: assault.
_________________________
Nobody's perfect, not even a perfect stranger.
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#482831 - 01/13/06 04:55 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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What you just described would be, at a minimum, "terroristic threatening," a crime in my home state.
Your boss is wrong, it should be reported now and the account should be closed unilaterally. If you post your anecdote in the Security Forum I guarantee that's the advice you will get.
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#482833 - 01/13/06 05:12 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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I wouldn't want to work for a boss or company that wouldn't take something like this seriously enough to report it to the police. Employee safety should be their number one concern.
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#482837 - 01/13/06 05:47 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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Quote:
No, I did not report it to the police. My boss said if he ever did it again, we would. The sick thing is, this guy works in the school district. I don't believe he's a school teacher or anything, but he really is scary. I'm not sure I'm happy with how things were handled. I'm still a bit unsettled.
WHAT!! Call the police, now. This is not fun and games.
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#482838 - 01/13/06 05:50 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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It should also be reported to the school district!
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#482839 - 01/13/06 05:51 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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Quote:
See, a part of me wants to have this go further. However, this guy would know it was me who turned him in. He appears to be the type who would seek revenge. I would not want to see him mad. He's really odd. He's always coming in saying really freaky things.... kind of scary things. He is NOT normal. I'm not going to test the waters with him. Seems like we should have at least pulled the security tape though. Have it on hand.
The rational move is to call the police. You don't have to do it and the bank can do it based on the security camera, not your testimony. You can play the part of the reluctant stool pigeon, if it'd help. You can even require a subpeona if it goes to court. You must call the cops, NOW! You are much more likely to get hurt if you don't. And what if he does this again and a security guard blows him away or someone has a lifetime of trauma because of it? Call the police.
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#482840 - 01/13/06 05:52 PM
Re: Scary situation this morning
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Anonymous
Unregistered
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Quote:
It should also be reported to the school district!
No. Don't involve his work. The police will take care of that. Your bank could get sued if you start messing with is employment.
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