When CFBank switched to document imaging back in 1996, we addressed many of these issues:
*we gave each customer the ability to determine the number of images on each page -- there was a nominal charge for less than six, unless you had one of the "free" accounts. E.g. senior accounts were three to a page with no charge.
*we gave the option of front and back images -- same scenario with the charges
*we printed up binders and distributed them with much hoopla at the branches. The binders were in the bank's colors and stamped with our logo.
*each year we mailed out new dividers for your binder -- the marketing department loved using the space for messages!
*statements were sent out on hole-punched paper.
*there was no charge for up to three requests each month for copies of the imaged checks.
*we allowed customers to opt out, to get their checks back, but there was a significant charge for that service
Senior management had been quite concerned about the reaction -- we had a very conservative customer base at that time, but with all these measures, the program was very successful.
[translation: In my not so humble opinion, for what it is worth]