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#531885 - 04/14/06 12:33 PM
Re: Best Banking Phone Call
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Power Poster
Joined: Sep 2004
Posts: 3,030
somewhere out there
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i think this is funny  ...gotta love these kind of phone calls.
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it ain't over til it's over...
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#531886 - 04/14/06 12:40 PM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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I have heard second hand that there have been customers who cannot believe they are overdrawn because they still have checks left.
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#531888 - 04/14/06 04:02 PM
Re: Best Banking Phone Call
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Power Poster
Joined: Sep 2005
Posts: 7,350
The he11 of suburbia
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Quote:
Years ago when I was the banks receptionist, I received a call from a women who apparently wasn't listening when I answered the phone because she said "This is So and So and I want to make an appointment on such and such a day at this time for my pap test". I had to calmly say to the lady, "I'm sorry,you have the wrong number, this is a bank". She just said "Oh, sorry" and hung up. What makes it funny is I knew the lady.... but I never told her that I was the one who answered the phone at the bank.
You should have asked which loan officer she'd like to schedule the test with. And if she minded laying on the desk since you had no tables with stirrups at that branch.
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#531891 - 04/14/06 06:51 PM
Re: Best Banking Phone Call
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Member
Joined: Mar 2006
Posts: 68
Boston, MA
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There is one customer who calls every week asking us to update her on what checks she has written that haven't cleared yet.
And I am just dumb-founded everytime the call is forwarded to me! You see I covered for someone in our call center for a few hours and this lady called. Ever since, the manager of the dept sends the call to me! He thinks it's funny ... I laugh an hour later.
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#531892 - 04/14/06 06:56 PM
Re: Best Banking Phone Call
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100 Club
Joined: Aug 2005
Posts: 108
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My first job in the bank was answering the phone. On the Thursday before Good Friday we had several calls asking if we were open the next day. I would simply say we were and most of the time, there was no discussion. Except for one lady. She was livid that we made our employees work on Good Friday. I explained that Good Friday is not a Federal Holiday, therefore, as business we did not close. This answer was not good enough. She continued on. When she paused to catch her breath, I simply said, "I hate that we are open today also, but XXXXX Bank does close in observance of Easter."
She simply replied, "Oh. I'm glad they allow their employees time to celebrate Easter. Have a nice weekend."
I wonder to this day if she ever figured out what I said.
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#531893 - 04/15/06 03:30 PM
Re: Best Banking Phone Call
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100 Club
Joined: Mar 2005
Posts: 126
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I was telling a customer about our auto loan terms over the phone awhile back. I told her that for that particular car would go loan up to 36 months.
Her reply: "I'm not very good at math, how long is that?"
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#531894 - 04/15/06 04:45 PM
Re: Best Banking Phone Call
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Diamond Poster
Joined: Sep 2005
Posts: 1,374
Dallas, TX
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I had a customer awhile back who was inquiring about charges on her account, and every amount that I told her had come out she claimed she didn't authorize. Of course, each time I tell her where it was from she suddenly remembers it happening after just denying that it was her. After this happened 5-6 times, she still said that it just doesnt seem to add up to her... So I pulled out my calculator, added up the purchases that I had just told her that she said she did and subtracted it from what she agreed was her balance before this. When it came out to exactly what her balance is, she got mad still and threatened that she would "take ALL her money to another bank".
...Her balance was 34 cents...
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A wiser man doesn't pee on his hands.
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#531895 - 04/17/06 02:38 PM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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I worked in our bank's Call Center for 3 1/2 years. I have hundreds of stories that I won't bore you with here. But man, I DO NOT regret getting out of there one bit!
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#531896 - 04/17/06 02:41 PM
Re: Best Banking Phone Call
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Diamond Poster
Joined: Sep 2005
Posts: 1,374
Dallas, TX
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heh, I know what thats like... I worked in a call center for MBNA for 2 years before I came to the bank I'm at now.
_________________________
A wise man washes his hands after he pees.
A wiser man doesn't pee on his hands.
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#531897 - 04/18/06 02:45 AM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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The best is when someone calls, you answer the phone and they ask if you are open... It really makes me want to say no to them sometimes... Its great
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#531899 - 04/18/06 11:59 AM
Re: Best Banking Phone Call
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Diamond Poster
Joined: Sep 2005
Posts: 1,374
Dallas, TX
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I HAVE said no before... because we weren't...
You gotta be here before the bank opens to get everything ready and leave after it closes to put everything away, unless you guys leave all your money out lol
_________________________
A wise man washes his hands after he pees.
A wiser man doesn't pee on his hands.
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#531900 - 04/19/06 12:52 AM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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Let me rephrase this. We are a different kind of bank meaning that we are on a military institution. Our hours of operation are Monday through Saturday 9am-8pm and Sunday from 10am-7pm. Our holiday hours are 9am-5pm. We are what you call a cash cage, but we are also a bank. They will call on a regular day at 6:30 and ask us if we are open. That is why it is so odd for us. You would think that military people would have more common sense than that, but then again you never know. We get here an hour early and leave an hour later just like everyone else. It is just funny when they call during our normal business hours and ask if we are open...
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#531901 - 04/19/06 03:53 AM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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"we are on a military institution. "
You mean installation right?
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#531902 - 04/19/06 03:59 AM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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Now thats funny. Bankers sure don't take a back seat to customer calls
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#531903 - 04/19/06 02:57 PM
Re: Best Banking Phone Call
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Diamond Poster
Joined: Mar 2005
Posts: 1,655
Boise, ID
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At the bank I worked at in my past life, we had a lady call and ask for the balance on her account. She recieved a letter saying that her account was overdrawn. She said that she didnt understand because she had just sold her car and she gave her ATM card and pin number to the guy she sold it to so that he could make a deposit into her account for her. Well when we did the research on it, the guy took all of her money, duh, and put an I.O.U. note in the envelope for the deposit for her car.
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#531904 - 04/19/06 02:59 PM
Re: Best Banking Phone Call
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Anonymous
Unregistered
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We place bets on President's Day and Martin Luther King how many calls we will have that ask if we are open. It is very annoying after awhile. We had a lady call and ask what time it was and another called and asked if the library was open? We always say we are a full service bank.
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#531905 - 04/19/06 05:45 PM
Re: Best Banking Phone Call
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Gold Star
Joined: Oct 2005
Posts: 365
Arkansas
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I had a customer about a year ago come in and ask for some cash from her account, but she had a negative balance. When I told her she didn't have any money she asked "But how can I not have any money when I still have checks?"
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Some say I am too dark, but I really have the heart of a child... in a jar on my desk.
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