Is there any way your Marketing Department can turn this into a selling point instead of an error? Like a sticker added to the mailer saying, "The deal just got even BETTER!!!"
Then, the innocent ones will be thinking, "Gee, this bank looks better all the time," while the cynical ones will be thinking, "It's an advertising ploy; they printed the wrong amount on purpose!" Either way, nobody's thinking, "Doesn't this bank know what its own fees are?"
I don't know why my bank keeps me in the fraud area instead of marketing . . .
Opinions expressed do not necessarily reflect those of my employer or of my cats.