Well, we're not really trying to collect it, but I prefer not to just (in an auto loan) send the title out. We deal with a rather contentious group of clients, and I'd like to eliminate some issues. For example, many cannot (don't want to?) understand why they made 36 payments on a 36 month contract and still have principal balance remaining (because they paid late so consistently and additional interest accrued beyond the estimate). Well, our folks, by and large, aren't so sophisticated as to read the contract. When they do, then I get complaints as to why the finance charge on the contract is not equal to the APR times the amount financed.
Whatever it is, they want to file disputes with the bureus and/or file a suit and/or complain to everyone else in the world, and it's such an expense to deal with, that I'd just as soon give points for coming reasonably close to the target (this is subprime, after all), and close the account on the bureau. But I'd like to hold on to the balance...if they want their title, they can pay the balance, if not, then not.