Hold your emails!
Pam Johnston generously agreed to send us her nine Word documents and her Excel spreadsheet for posting here.
Please note that these were designed by Pam for her member banks. They may need to be customized before you use them to reflect charter differences, mastercard vs. VISA debit cards, state laws, or contract provisions that would affect your rights and responsibilities.
Here they are! Remember to "Right click" on the files to save them to your hard drive.
There are two affidavits:
Affidavit for ACH
Affidavit of Forgery - Sales Draft
VISA Dispute letters (required for certain types of VISA disputes) There are seven different letters, each for a different purpose:
Customer Cancel Recurring Transaction
Customer Letter for Credit not processed
Customer Letter for errors at ATM when using checkcard
Customer Letter for faulty or improper merchandise
Customer Letter for fraudulent onetime or recurring transaction
Customer Letter for Services not rendered or merchandise not received
VISA cancellation letter for banks to submit on closed accounts - recurring transactions
Error Notification form (Pam says, "I work for a centralized operations division of our corporation, and this is the form used by the banks to notify us of an error)
Thanks, Pam!