Pam - I am assuming that you are probably referring to e-mails from customers. If that is the case, we don't have a "policy" either. I receive the majority of e-mails that come in. Aside from banker's individual e-mail addresses, we have about 6 general e-mail addresses: info@, trust@,
privacy@... Personally, any e-mail I answer, I then save the "sent" message (which includes the original plus my response) on my hard drive in folders that are labeled by month and year, and include the customer's last name as the title of that individual save file. These take up very little space, so I have all e-mail correspondence for the past 4 years saved and easily accessed. However, there is no policy here that would account for all the other e-mails that come in. I do question the need for it. After all, I don't think people save any snail mail letter that get's sent. Forms/legal docs, etc. are different - those we scan and are forever saved in our imaging system.